Privacy Policy

Last Updated: October 21, 2025

Yenalgia (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Yenalgia is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If any part of this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs all matters relating to the collection and handling of personal information.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any data that identifies, relates to, or could reasonably be linked to you. It does not include de-identified or aggregated data.

We may collect the following categories of personal information, depending on your interactions with the Services and applicable law:

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  Contact details: name, billing/shipping address, phone number, email.
  
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  Financial information: payment card details, account numbers, transaction information.
  
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  Account details: username, password, preferences, and security settings.
  
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  Transaction history: items viewed, purchased, returned, or exchanged.
  
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  Communications: any messages or inquiries you send to us.
  
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  Device information: browser type, IP address, device identifiers.
  
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  Usage data: how and when you interact with our site or features.
  

2. Sources of Personal Information

We collect information:

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  Directly from you (e.g., when you place an order or contact us).
  
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  Automatically via cookies, analytics tools, or similar technologies.
  
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  From service providers (e.g., Shopify, shipping and payment processors).
  
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  From partners or third parties when permitted by law.
  

3. How We Use Your Information

We use your personal information to:

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  Provide and improve Services: fulfill orders, process payments, manage accounts, and deliver customer support.
  
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  Personalize your experience: tailor product recommendations and remember your preferences.
  
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  Market responsibly: send promotions or advertising based on your activity or interests.
  
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  Ensure security: prevent fraud, verify identity, and protect transactions.
  
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  Comply with legal obligations: respond to lawful requests or regulatory requirements.
  

4. Disclosure of Information

We may share your personal information with:

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  Shopify and other service providers who process data on our behalf (payment, fulfillment, analytics).
  
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  Business and marketing partners who assist with advertising or promotions, in accordance with their own privacy policies.
  
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  Legal and regulatory authorities when required by law or to enforce our rights.
  
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  Corporate affiliates or successors in the event of a merger, sale, or business transfer.
  

5. Relationship with Shopify

Our Services are hosted by Shopify, which processes data to help provide, secure, and improve our platform. Shopify may process your data across multiple regions to optimize service performance. For more information, see the Shopify Privacy Policy.

6. Third-Party Links

Our site may contain links to third-party platforms. We are not responsible for their privacy practices, accuracy, or security. Review their privacy policies before sharing information with them.

7. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has shared information with us, contact help@yenalgia.com and we will delete it promptly.

8. Data Security and Retention

We use reasonable measures to protect your information, but no system is completely secure. We retain your data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on where you live, you may have rights to:

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  Access or obtain a copy of your data.
  
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  Request correction or deletion.
  
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  Opt out of data sharing for targeted advertising.
  
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  Manage your communication preferences.
  

Requests can be made through help@yenalgia.com. We may need to verify your identity before fulfilling your request.

10. International Data Transfers

Your information may be transferred and processed outside your country of residence. When data leaves the EEA or UK, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses to protect your information.

11. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our Services after changes indicates acceptance of the updated policy.